Refunds:
All sales are final. All sales are in US Dollars. We apologize, but we are not able to give refunds. Once an order is placed.
Exchanges:
We welcome all exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to OhighO Attire. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value. We cannot approve any downgrade that would result in a refund.
All exchanges must be initiated within 14 days of purchase. Any issues with defective merchandise must also be reported within 14 days of the date of purchase for warranty replacement. After 14 days, we have no further liability.
Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to cs@wearohigho.com.
If you receive and item that is damaged or is incorrectly shipped by us please contact Customer Support immediately.
Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.
Boxers/Socks/Underwear:
Unfortunately we do not exchange any boxer, socks or underwear products due to hygiene and safety.
Customer is responsible for all shipping costs.
Shipping address for exchanges:
OhighO Attire
Attn: Exchanges
4088 Leffingwell road,
Canfield Ohio 44406
CS Email: cs@wearohigho.com
Shipping
Please note that all days mentioned are business days. These days apply to weekdays and does not apply to weekends.
Day 0: You place an order; we accept the order from you.
Days 1-6: Our warehouse typically take between 0-6 business days to produce your order before it is shipped. Production delays can occur sometimes which may result in taking upwards to 9 business days to produce your product and this can be dependent on the type of product being produced.
- The first day of production is the first business day after the order is placed.
- Weekends are not included in production time, even though many of our employees do staff our production lines over the weekend.
Day 3-6: Tracking is added to your order when the warehouse prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as 'Shipped,' please allow up to 48 hours for the tracking link to update.
Day 6+: Depending on the shipping method and your location, the delivery itself may take up to 12 business days in the US or up to 30 business days if you’re shipping products produced in the US internationally.
- Most US domestic packages sent with standard shipping arrive within 12 business days.
- Shipping packages internationally are usually delivered within 30 days from the ship date through DHL or USPS Priority International.
Unfortunately, not all tracking events are recorded with shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).
There are some factors beyond our control that may extend the delivery window, including but not limited to:
- Packages may be handled by multiple carriers
- Local customs department processing time
- Failed delivery attempts for incomplete or inaccessible addresses
For these reasons, we cannot guarantee a delivery date with certainty for international deliveries, so we recommend you to please plan accordingly.